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App protection is an add-on feature for the Citrix Workspace app that provides enhanced security when using Citrix Virtual Apps and Desktops published resources. Two policies provide anti-keylogging and anti-screen-capturing capabilities for a Citrix HDX session. The policies along with a minimum of Citrix Workspace app for Windows or Citrix Workspace app for Mac can help protect data from keyloggers and screen scrapers.

You configure the policies through PowerShell only. There is no GUI administration capability. This configuration is required only to enable or disable functionality for a specific delivery group.

After purchasing this feature, ensure you enable the app protection license and the app protection policies and import the FeatureTable. App protection policies work by filtering access to required functions of the underlying operating system specific API calls required to capture screens or keyboard presses. Doing so means that app protection policies can provide protection even against custom and purpose-built hacker tools.

However, as operating systems evolve, new ways of capturing screens and logging keys can emerge. While we continue to identify and address them, we cannot guarantee full protection in specific configurations and deployments. The expected behaviors depend on how you access the StoreFront store that contains protected resources.

You can access the resources using a supported native Citrix Workspace app client. To capture the screenshot of any non-Citrix Workspace app window, users must first minimize the protected window. App protection policies runtime is installed on the endpoint you are connecting from and not on the VDA you are connecting to.

Therefore, only the operating system version of endpoint is significant. After purchasing the app protection, follow these steps to fully configure and enable the feature:. App protection requires that you install an add-on license on the Citrix License Server. A license valid for Citrix Virtual Apps and Desktops or later must also be present. Contact a Citrix Sales Representative to purchase the app protection add-on license.

You can include the app protection component with the Citrix Workspace app using the following methods:. For more information, see App protection. After you purchase the app protection feature, enable the app protection license and the app protection policies, and import the FeatureTable.

You must have a Citrix account to download the file. By default, app protection is disabled. Run the cmdlet once for the whole site. For more information, see Import-Configfeaturetable. Import-ConfigFeatureTable —Path. You can run the cmdlet on any installed Delivery Controller machine or on a machine with a stand-alone Studio installed that has the FMA PowerShell snap-ins installed. You can enable each of these policies individually per Delivery Group.

For example, you can configure keylogging protection only for DG1, and screen capture protection only for DG2. You can enable both policies for DG3. To enable both policies for a Delivery Group named DG3 , run the following command on any Delivery Controller in the site:. Ensure that you secure the network between the StoreFront and the Broker. App protection policies are primarily focused on enhancing the security and protection of an endpoint.

Review all other security recommendations and policies for your environment. You can use a Security and Control policy template for a recommended configuration in environments with low tolerance to risk. For more information, see Policy templates. Anti-keylogging when enabled: A keylogger sees encrypted keystrokes. This feature is active only when a protected window is in focus.

Anti-screen-capturing when enabled: Screen capture is a blank screen on Windows OS. On macOS, only the content of the protected window is blank. This feature is active when a protected window is visible not minimized. Disclaimer: App protection policies work by filtering access to required functions of the underlying operating system specific API calls required to capture screens or keyboard presses.

Endpoint protection is still active. This limitation applies to double-hop scenarios only. No feature support when using an unsupported version of the Citrix Workspace app or Citrix Receiver.

In that case, resources are hidden. No feature support for StoreFront web stores. Expected behavior The expected behaviors depend on how you access the StoreFront store that contains protected resources. Behavior on StoreWeb - Applications with app protection policies are not enumerated on StoreFront web stores.

Behavior on unsupported Citrix Receivers or Citrix Workspace apps - Applications with app protection policies are not enumerated. Behavior on supported Citrix Workspace app versions - Protected resources enumerate and start properly.

Protection is applied under the following conditions: Anti screen capture — enabled if any protected window is visible on the screen. To disable protection, minimize all protected windows. Anti-keylogging — enabled if a protected window is in focus. To disable protection, change focus to another window.

What does app protection protect? By default, app protection protects the following Citrix windows: Citrix logon windows - Citrix Workspace authentication dialogs are protected only on Windows operating systems. The App protection feature is supported on endpoints running the following operating systems: Windows 10 Windows 8. Configure the Workspace app. Import the FeatureTable. Enable the app protection policies on the Delivery Controllers. Licensing App protection requires that you install an add-on license on the Citrix License Server.

Download the license file and import it into the Citrix License Server alongside an existing Citrix Virtual Desktops license.

For more information, see Install licenses. Citrix Workspace app Configure app protection on the Citrix Workspace app. Citrix Workspace app for Windows: You can include the app protection component with the Citrix Workspace app using the following methods: During Citrix Workspace app installation.

Using the command-line interface after the Citrix Workspace app installation. Feature table file After you purchase the app protection feature, enable the app protection license and the app protection policies, and import the FeatureTable. Recommendation App protection policies are primarily focused on enhancing the security and protection of an endpoint.

Troubleshoot Applications are not enumerating or not starting: Confirm the affected user is using a supported version of the Citrix Workspace app. Ensure the feature is enabled on the StoreFront server. Ensure the Delivery Group has the proper features enabled. App protection policies are not applying properly: Ensure the feature is enabled on StoreFront.

Ensure the feature is installed on the endpoint. Ensure the affected user is using a supported Citrix Workspace app version.

Screenshots not working on non-Citrix windows: Minimize or close the protected Citrix windows, including Citrix Workspace App.